Legal & Compliance — Superpromozone
Terms of service, disclaimers, Australian Consumer Law (ACL) notices and our obligations as a car tuning provider operating across Australia.
Registered in Australia — ABN: 51 234 567 890
Overview of Terms
These terms govern supply of tuning services, ECU remapping, dyno calibration and related performance modifications by Superpromozone across Australia. By engaging our services you agree to these terms. For privacy matters see Privacy Policy.
Service scope
We provide software tuning and calibrations tailored to vehicle specifics and local regulations.
Testing & safety
Safety checks are performed before dyno runs; customers retain responsibility to disclose modifications and vehicle condition.
Documentation
We supply baseline and post-tune logs; we recommend retaining service records for resale or warranty purposes.
Australian Consumer Law (ACL) — Your Rights
Under the ACL, consumers have guarantees that services will be provided with due care and skill and that services will be reasonably fit for purpose. Where a failure occurs, remedies may include repair, refund or compensation depending on the situation and statutory rights.
- We aim to deliver services as described and to communicate any limits or exclusions before work begins.
- ACL rights are in addition to any manufacturer or third-party warranties and cannot be excluded where prohibited by law.
How to make an ACL claim
Contact our service team via Contacts with evidence (photos, logs, invoices). We will evaluate and propose a remedy consistent with ACL obligations.
Disclaimers & Liability
To the extent permitted by law, Superpromozone limits its liability for indirect or consequential loss arising from tuning work. We accept liability where required by statute (including ACL) and for direct losses caused by our negligence.
Customers must ensure vehicles are roadworthy and legally compliant post-modification. Where regulatory restrictions apply (emissions, ADR compliance, warranty implications), these are the customer's responsibility to confirm prior to commissioning work.
Limitations
- *** liability for pre-existing defects not disclosed.
- We do not guarantee outcomes for heavily modified or unreliably maintained vehicles.
Intellectual Property & Content
All code, tuning maps, documentation and content produced by Superpromozone remain our intellectual property unless otherwise agreed in writing. Customers receive a licence to use delivered tune files on the serviced vehicle(s) only.
Third-party software
We may use third-party tools under licence. Redistribution of licensed software or proprietary maps is prohibited.
Records & Retention
We retain customer service records for business and compliance purposes. The table below summarises typical retention timelines.
| Record type | Retention period | Purpose |
|---|---|---|
| Service invoices | 7 years | Tax and warranty evidence |
| Tuning logs (baseline/post) | 5 years | Quality & dispute resolution |
| Customer correspondence | 3 years | Support and communications |
For personal data handling specifics see Privacy Policy.
Dispute Resolution & Complaints
If you have a complaint please contact us via Contacts. We will attempt to resolve matters promptly. If unresolved, consumers may contact the Australian Competition and Consumer Commission (ACCC) or state fair trading agencies.
- Stage 1 — Contact our support team with details and supporting documents.
- Stage 2 — Internal review and proposed remedy within 14 business days.
- Stage 3 — External dispute resolution via state consumer affairs if required.
Policy Details
Quick access to specific policy clauses and common questions.
Frequently Asked Questions
Will tuning void my warranty?
Modifications may affect manufacturer warranties. We provide advice but warranty status is ultimately determined by the vehicle manufacturer.
Do you provide written estimates?
Yes — we provide scope and estimates. Any additional work will be approved before proceeding.